Privacy Policy
Effective Date: October 8, 2025
Website: https://nwpheatandair.com
1. Introduction
NWP Heat and Air (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information from visitors and customers in accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
By using our website or services, you consent to this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
a. Personal Information You Provide:
Name
Email address
Phone number
Address or service location
Service request details
Messages or inquiries sent through contact forms
b. Automatically Collected Information:
IP address
Browser type and device information
Website activity (pages visited, time on site, etc.)
Cookies and analytics data
We do not collect sensitive personal information such as Social Security numbers, payment card details, or biometric data through our website.
3. How We Use Your Information
We may use the information we collect for the following purposes:
To provide, schedule, and complete HVAC services
To respond to inquiries or service requests
To send appointment confirmations or follow-ups
To improve website performance and user experience
To comply with legal or regulatory obligations
We do not sell or share your personal information for monetary gain.
4. Disclosure of Personal Information
We may share personal information with:
Service providers who perform work on our behalf (e.g., scheduling, hosting, analytics)
Legal or regulatory authorities, when required by law
Business partners for essential operations only (never for marketing resale)
All service providers are bound by confidentiality and data protection agreements.
5. Your California Privacy Rights
Under the CCPA/CPRA, California residents have the right to:
Know what personal information we collect, use, or disclose.
Request access to a copy of the personal data we hold about you.
Request deletion of your personal information (subject to legal exceptions).
Correct inaccurate personal information.
Opt out of the sale or sharing of personal data (we do not sell personal data).
Limit use of sensitive personal data (not applicable — we don’t collect it).
To exercise these rights, contact us using the information below. We will verify your identity before processing any request.
6. Data Retention
We retain your personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
7. Cookies and Analytics
Our website may use cookies or tracking tools (like Google Analytics) to measure traffic and improve usability.
You can disable cookies in your browser settings, though some features may not function properly.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your data. However, no method of internet transmission is completely secure.
9. Children’s Privacy
Our services are not directed toward children under 13. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new effective date.
11. Contact Us
If you have questions or would like to exercise your privacy rights, please contact us:
NWP Heat and Air
📍 4740 E. 2nd St #26 Benicia, Ca 94510
📧 nwpheatandair@gmail.com
📞 866-671-4822
🌐 https://nwpheatandair.com